Privacy Policy

Last updated: 14 July 2026

1. Introduction

PetKnow ("we", "us", or "our") is committed to protecting your privacy and keeping your personal information secure.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the PetKnow application and website.

By using PetKnow, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information when you use PetKnow:

Account Information

Name

Email address

Account login details

Profile information you choose to provide

Pet Information

Pet name

Species and breed

Date of birth or age

Weight information

Medical history

Conditions

Medication records

Appointment details

Pet photos

Other information you choose to add about your pet

Usage Information

We may collect information about how you use PetKnow, including:

Features you interact with

App performance information

Device information

Technical logs and diagnostics

Location Information

With your permission, we may collect or use location information to provide location-based features, such as helping you find nearby veterinary services.

3. How We Use Your Information

We use your information to:

Provide and maintain PetKnow services

Create and manage your account

Allow you to store and organise your pet’s information

Provide medication and appointment tracking features

Improve and develop the app

Respond to support requests

Maintain security and prevent misuse

Comply with legal obligations

We do not sell your personal information to third parties.

4. Pet Health Information

Information relating to your pet’s health, medications, and veterinary history is provided by you for the purpose of organising and managing your pet’s care.

PetKnow is not a veterinary service and does not diagnose conditions, provide medical advice, or replace professional veterinary care.

You remain responsible for ensuring that any health decisions regarding your pet are made with appropriate veterinary guidance.

5. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.

Your information may be stored using trusted third-party service providers that support the operation of PetKnow, such as secure database, hosting, authentication, and storage providers.

We only retain your information for as long as necessary to provide our services or meet legal requirements.

6. Sharing Your Information

We may share information with trusted service providers who help us operate PetKnow, including providers for:

Cloud hosting

Database services

Authentication

File storage

Analytics and app performance monitoring

These providers are required to protect your information and only process it for agreed purposes.

We will not share your personal information with third parties for marketing purposes without your consent.

7. Your Rights

Under UK data protection laws, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information

Restrict or object to certain processing

Request a copy of your information

To exercise these rights, contact us using the details below.

8. Children's Privacy

PetKnow is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, understand usage, and measure performance.

You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

PetKnow
Email: petknowapp@gmail.com